Overview
Your privacy matters to us. This policy explains what personal information we collect, why we collect it and how we use and protect it. We only collect the information necessary to process orders, respond to enquiries and provide customer service.
Information We Collect
We may collect your name, contact information, shipping and billing details, and any information you provide when contacting customer care. We also collect transactional data related to orders and returns. We do not collect more information than is needed for legitimate operational purposes.
How We Use and Share Information
Information is used to process and fulfil orders, manage returns, provide customer support and comply with legal obligations. We may share necessary information with third-party service providers who support fulfilment and payment processing, subject to contractual limits on use. We do not sell personal information.
Security and Data Retention
We use reasonable organisational and technical safeguards to protect personal data. Access is restricted to employees and partners who require it to perform their duties. Personal data is retained only as long as necessary for the purposes described, or as required by law.
Your Rights
You may request access to or correction of your personal information, or raise concerns about our handling of your data. To make a request, contact us using the details on the Contact Us page. We will investigate privacy complaints and take appropriate corrective action when justified.
Contacting Our Privacy Officer
For privacy questions or concerns, you may write to our privacy contact at the store address shown on the Contact Us page: George street, A-717, Hearst, ON, P0L 1N0, Canada. Please include details about your request so we can respond promptly.
Policy last updated: 15-Dec-25
Making a privacy request
Send a personal-information request for lushusa Store, George street, A-717, Hearst, ON, P0L 1N0, Canada, to [email protected]. Identity verification may be required before it is completed.