Order Processing
Orders are prepared and dispatched from our fulfilment centre within 1–3 business days. Processing time is the period from when an order is received to when it is handed to a carrier for delivery.
Estimated Transit Times
Shipping transit estimates vary by destination. Typical delivery times are 3–7 business days within Canada and 5–10 business days to the United States. These are estimates and can vary with volume, courier schedules and external delays.
Shipping Charges and Refunds
Any shipping or handling charges will be shown at checkout. Original shipping charges are not refundable. If an item in your order is unavailable and we cannot fulfil it, customer care will contact you to discuss alternatives or to arrange an authorised return and refund for the eligible items.
Delivery Questions
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask lushusa Store for clarification.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These lushusa Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: George street, A-717, Hearst, ON, P0L 1N0, Canada.