Overview
If you are not satisfied with a purchase, you may request an exchange or refund within 30 days of receipt, subject to the conditions set out below. Please retain your proof of purchase when contacting us.
How to Start a Return
Contact our customer team with your order details and the items you wish to return. Returns shipped to us require prior authorisation from customer care. Return shipping costs are the responsibility of the customer unless we have agreed otherwise in writing.
Eligibility and Exceptions
Items must be returned in a condition consistent with the type of product and its stated eligibility for return. Some items may be excluded from returns for safety, hygiene or perishable reasons; check the product details or ask customer care before purchasing if you are uncertain.
Processing Refunds
Once an authorised return is received and inspected, refunds are issued to the original payment method. Please allow up to seven business days for the refund to be processed after we begin handling the return. Shipping charges originally paid are not refundable.
Restocking and Fees
We do not charge a restocking fee for returns processed under this policy. If a return is not authorised or does not meet the stated conditions, we will contact you to discuss options, which may include returning the item to you at your expense.
Return window: 30 days
Refund processing time: up to 7 business days after receipt and inspection
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: George street, A-717, Hearst, ON, P0L 1N0, Canada.